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Booking Policy

  • Security deposits are required on all bookings.
  • For peak periods a non-refundable booking fee is required (at time of booking), which is credited towards your total tariff on arrival.
  • A booking cannot be confirmed until a deposit is received and receipted. Once a booking is confirmed a contract exists with Mandalay Holiday Resort and Tourist Park and you accept the terms and conditions of this booking.

TRAVEL INSURANCE

We strongly advise travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.

Website Cancellation Policy

Full Payment is required on all online bookings. A 1% credit card surcharge will apply.

PEAK SEASON CANCELLATION (Dec/Jan and Easter School Holidays)
• Booking Alterations or Cancellations in Peak Season must be made more than 60 days prior to your arrival. A cancellation fee of $100.00 will occur in every instance.
• If less than 60 days’ notice is given for a cancellation or alteration, no refund or credit will be given.

CANCELLATIONS

  • If more than 30 days notice is given for a reservation cancellation, guests will be refunded their payment less an $AUD50.00 cancellation fee for each reservation (multiple reservations attract a cancellation fee per accommodation/site reserved).
  • If a reservation is cancelled or altered within 10-30 days of arrival, a refund of 50% of the payment will be refunded to the credit card provided at the time of booking.
  • If less than 10 days notice is given for a cancellation or alteration, no refunds or credit will be given.

All cancellations must be made in writing.

Peak Season Cancellations

Booking Alterations or Cancellations in Peak Season (Dec/Jan and Easter School Holidays)

  • 60 days prior to your arrival – $100.00 non-refundable booking fee is forfeited.
  • Within 60 days of your arrival the deposit & non-refundable booking fee is forfeited in full.
  • 14 days before your arrival your full payment is forfeited.

Cancellations

Booking alterations or cancellations outside of Peak Periods must be made more than 28 days prior to your arrival.

  • 28 days prior to your arrival – $50.00 cancellation fee applies in every instance.
  • Within 28 days of your arrival the deposit is forfeited in full. No deposit refund.
  • Your booking is for a set time and, once confirmed, any change will result in liability for payment of the whole of the time booked unless you have cancelled in accordance with this policy.
  • Please check your holiday dates carefully. Cancellations must be made in writing.

Early Bird Special

  • 50 days in advance
  • 7 nights or longer in our Superior 2 bedroom Spa Chalets and Superior 3 bedroom Chalets
  • Full payment on booking
  • No refunds or changes to bookings are accepted
  • This offer is subject to availability and not available in conjunction with any other offer or discount
  • New Online Bookings only