Accessibility at Mandalay

ACCESSIBILITY AT MANDALAY RESORT

On site Accessibility

On site Accessibility

At Mandalay Holiday Resort, we care deeply about ensuring that every guest feels welcome, comfortable, and included. We are committed to providing an accessible and enjoyable experience for people of all abilities. From accessible accommodation options to thoughtfully designed pathways, amenities, and facilities, we continuously strive to remove barriers and create a space where everyone can relax and connect with their loved ones. Our team is always ready to assist with individual needs, because at Mandalay, caring for our guests means caring for everyone.

For a full guide on all of our accessible features and facilities click here

Our resort caters for the following disability types:

     Blind or low vision

     Deaf or low hearing

     Limited mobility

     Wheelchairs or mobility scooters

     Food allergies or intolerances

     Cognitive or people on the Autism Spectrum

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

     Booking information and websites are compatible with screen readers

     There is a reception/public entryway.

     Seating available at reception

     A lower counter at reception/ticket office

     A clipboard to allow check-in/ticket purchase whilst seated

     Lighting in the reception area is even and glare free

     Information and maps are available in written form

     A familiarisation tour

     Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS,      email and fax

     A key to any accessible facilities that are locked

     Keys are available for each guest

     Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Accessible bathroom in reception. We very rarely have long wait times, with many reception and ground staff on hand to accommodate guest needs at all times.

Accomodation

The bedrooms have the following facilities/amenities in place

     There are 2 rooms available to guests who use a wheelchair

     Bedroom furniture can be re-arranged on request

The following bed types are available in wheelchair accessible rooms

     One double/queen bed/king bed

     Two single beds

Swimming pools, spas and waterparks

     The following swimming pools, spas and waterparks amenities are available

     Beach or pool wheelchairs

     Unisex change facilities with an accessible toilet

The following accessible entry methods are available to the pools and spas:

     Sloped/level entry

     Transfer wall

     Transfer stairs

     Accessible pool stairs (hand rails both sides)

Play Spaces

     Level access is provided to play spaces

     Ramps provided are at least 25% of elevated sections of the play space

     The surface of the play space is of a composite or rubberized material

     There wheelchair accessible activities

     The play space contains tactile play panels or activities

     The space contain colour contrasting elements

     Seating is provided in or around the play space

Accessibility in our Region

For information on accessible attractions, events and the best ways to experience our beautiful Margaret River Region click here